SHIPPING & RETURNS
How long does an order take to deliver?
Please allow 5-7 days for processing and 5-8 days for standard delivery.
Customers outside the US or with non-contiguous US addresses (APO/FPO, Guam, Hawaii) may also take longer to deliver.
Can i modify my order after it’s been placed?
Due to our fulfillment and ordering process, we are not able to guarantee any accommodations can be made to an order once placed, including alterations or cancellations.
If you need to update any information on your order, email us at email@example.com as soon as possible!
Before you place your order, please confirm that all of your information; including your shipping address, name, phone number, credit card details, and product selection is correct; as Laundry Pods by Hotel Collection is not responsible for any mistakes. Thank you.
How can i check the status of my order?
Be sure to Create an Account, or login, to easily check the status of your order.
After an order has been completed, you will receive a confirmation email from us as well as updates when your order is processed and shipped.
Can i track my package?
Yes, once your package is shipped, you will receive an email including your tracking number.
Click the hyperlinked tracking number to easily track your package or copy & paste it into any search engine and it will direct you to a tracking page.
What is your shipping policy?
We ship worldwide and shipping is free!
We are not able to ship to P.O. Boxes at this time.
What is your return policy?
If you are not satisfied with your purchase, you can return your item(s) within 30 days of delivery. Sale items are final sale. Only items that have been purchased directly from Laundry Pods by Hotel Collection can be returned to Laundry Pods by Hotel Collection.
Where does Laundry Pods by Hotel Collection ship from?
All orders are shipped out of our Miami, Florida warehouse and distribution center, using both FedEx and UPS.
What do I do if I received the wrong order?
If you believe there was an error in your order, please email us. Be sure to provide us with your product order number and an image of the incorrect product.
What forms of payment does Laundry Pods by Hotel Collection accept?
All transactions are secure and encrypted. We accept payments from ShopPay, AmazonPay, PayPal, GooglePay, Apple Pay, and all Debit/Credit Cards like Visa, Discover, Amex, and Mastercard.
I have a general question about my order.
The Laundry Pods by Hotel Collection support team is happy to assist you. Please email us and be sure to include your product order number and/or email address used to place the order.
Are Laundry Pods by Hotel Collection safe?
Yes! Our pods are safe.
100% Free of all Parabens, Formaldehyde, Color Additives, Synthetic Dyes, and Preservatives.
Are Laundry Pods by Hotel Collection cruelty-free?
Yes, we are 100% Animal/Cruelty Free. We do not, and will never, test on animals.
Are Laundry Pods by Hotel Collection vegan?
Yes! Our formulas are not only Vegan, but derived from Plant-based Ingredients and Sustainably Sourced.
What about sensitivities to fragrances?
Our formulas are 100% Non-Toxic and Hypoallergenic. Laundry Pods by Hotel Collection are IFRA compliant meaning they are of the highest standards in the industry.
ACCOUNT / SUBSCRIPTIONS
How do I create an account?
Create a Laundry Pods By Hotel Collection Account. Simply sign up with an email address and create a password.
How do i manage my subscription?
Simply login to your Account Portal to alter your subscription. From here you can easily:
- Review purchase history
- Manage subscriptions
- Swap or add products
- Pause deliveries
With more features coming soon!
How do subscriptions get billed/shipped?
We will also send you email and SMS notifications, where you can easily manage your subscription. Please allow 2 days for processing and 5-7 business days for standard delivery after every billing cycle.
Manage your delivery frequency by logging into your Account Portal.
I forgot my password.
To reset your password, please go to the login page and then click on "Forgot Password".
Still having trouble logging into your account? Email us.
How do i cancel my subscription?
Subscriptions can be canceled at any time after 2 payment cycles. You can cancel or update your subscription in your customer portal.